Order Updates

Follow your Molico order from confirmation to delivery.

Before Your Order Ships

After placing your order, you will receive a confirmation email containing your order details.

Your order status may appear as:

Confirmed
Your order has been received successfully.

Processing
Your pieces are being prepared and packaged.

Shipped
Your order has been handed to the delivery carrier.

Delivered
The carrier has marked the shipment as delivered.

Track Your Shipment

Enter your tracking number in the tracking field below to view the latest delivery information.

Your tracking number can be found in your shipping confirmation email.

Tracking Has Not Updated

Tracking information may take 24–48 hours to appear after the shipping confirmation email is sent.

It is also normal for tracking to pause temporarily while the package moves between carrier facilities or passes through customs.

Please contact us if no update appears for more than [7 business days].

Where Can I Find My Tracking Number?

Your tracking number will be sent to the email address used at checkout.

Please check:

  • Your inbox
  • Spam or junk folder
  • Promotions folder
  • SMS notifications, where available

My Order Is Still Processing

Most orders are prepared within [3-7 business days].

Processing may take longer during promotions, holidays, new product launches, or periods of high demand.

My Package Is Delayed

Delivery estimates are not guaranteed.

Carrier delays may be caused by weather, customs, public holidays, local delivery conditions, or unexpected transportation issues.

Contact us when the package has passed the estimated delivery window and the tracking information has not updated.

My Order Says Delivered, but I Cannot Find It

Please complete the following checks:

  1. Look around the delivery entrance, mailbox, porch, garage, or other safe locations.
  2. Ask household members or neighbors.
  3. Contact your building reception or mailroom.
  4. Wait 24–48 hours in case the carrier scanned the package early.
  5. Contact the carrier using the tracking number.

If the package is still missing, email us at [support@molico.com] with your order number and tracking details.

Need More Help?

Contact Molico Customer Care and include:

  • Your full name
  • Your order number
  • Your tracking number
  • Your delivery address
  • A short description of the issue

We aim to respond within [1–2 business days].