Everything you may want to know about shopping with Molico.
How do I know my order was placed successfully?
Once your order is confirmed, you will receive an order confirmation email at the address used during checkout.
Please check your spam or promotions folder if you do not see it in your inbox.
Can I change or cancel my order?
We begin preparing orders shortly after they are placed. Please contact us as soon as possible if you need to request a change or cancellation.
We cannot guarantee that changes can be made once an order has entered processing or has already been shipped.
Can I change my shipping address?
Please contact us immediately with your order number and the correct address.
Once an order has been shipped, we may not be able to update the delivery address.
How can I track my order?
When your order leaves our facility, you will receive a shipping confirmation email containing your tracking number.
Tracking information may take up to 48 hours to update after shipment.
What materials are used in Molico jewelry?
Materials vary by design and may include alloy, stainless steel, copper, resin, acrylic, natural stone, faux pearl, mother of pearl, shell, or plated finishes.
Please refer to the individual product page for the materials used in each piece.
Will my jewelry look exactly like the product photos?
We make every effort to display each piece as accurately as possible.
Slight differences in color, texture, stone pattern, finish, or shape may occur due to lighting, screen settings, production methods, and the natural characteristics of certain materials.
These subtle variations are part of what makes each piece unique.
How should I care for my jewelry?
Keep your jewelry away from water, perfume, lotions, cosmetics, hairspray, and household chemicals.
After wearing, gently wipe each piece with a soft, dry cloth and store it separately in a dry place.
More information is available on our Caring for Your Pieces page.
How do I choose the right ring size?
Measure the inside diameter of a ring that already fits you, or measure the circumference of your finger using a narrow strip of paper.
Visit our Find Your Size page for detailed instructions.
Are earrings returnable?
For hygiene reasons, earrings and other pierced jewelry are generally not eligible for return unless they arrive damaged, defective, or incorrect.
Please review our Returns & Refunds page before purchasing.
Do you offer gift packaging?
Selected orders may arrive in gift-ready packaging. Packaging may vary depending on the product and order size.
For special gifting requests, please contact us before placing your order.
What should I do if my item arrives damaged?
Please contact us within [3–7 days] of delivery.
Include:
- Your order number
- A description of the issue
- Clear photos of the item
- Photos of the outer and inner packaging
Our customer care team will review the information and provide the appropriate solution.
What if I received the wrong item?
Please contact us within [3–7 days] of delivery with your order number and clear photos of the item received.
We will review the issue and help arrange a replacement or refund where applicable.
Do you ship internationally?
Yes, Molico ships to selected international destinations.
Available shipping methods, fees, and estimated delivery times will be shown at checkout.
Will I need to pay customs duties?
International orders may be subject to customs duties, taxes, or import fees charged by the destination country.
Unless otherwise stated at checkout, these charges are the responsibility of the customer.